Shipping Policy

Thank you for shopping at Pinvogue. We aim to deliver your order quickly and reliably with clear communication and care.

1. Scope of Delivery

We offer home delivery for all customers who place orders through our official website https://pinvogue.com/.

2. Shipping Fees

Shipping is subject to a flat rate of 30,000 VND (or equivalent in your local currency), based on third-party courier rates. The exact fee will be communicated and confirmed with you before checkout.

3. Delivery Timeframe

  • Standard delivery time is 1–3 business days, depending on your location.

  • Delays may occur due to unforeseen circumstances such as severe weather, traffic disruptions, vehicle breakdowns, or warehouse issues.

  • During national holidays or high-demand periods, delivery times may vary. We will notify you in advance when applicable.

4. Delivery Responsibility

  • Pinvogue is responsible for the safety of your items during transit.

  • Please inspect the goods carefully upon delivery. If there are any issues such as damage, wrong item, or defects, notify our delivery staff and contact Customer Support immediately via our hotline.

  • Once you sign off on the delivery without any comments or issues, we are no longer liable for damage claims later on.

⚠ If you request to use your own courier or delivery service, you will be solely responsible for any damages or losses during transport.

5. Additional Conditions

  • Toll fees, remote area surcharges, or building access fees are the responsibility of the customer.

  • We deliver only to the recipient specified in your order. If recipient changes are unclear or unauthorized, we may refuse delivery.

  • Inaccessibility due to terrain, location risks, or unsafe delivery conditions may result in cancelled deliveries.

  • For bulky or heavy items requiring delivery upstairs without an elevator, we may request your assistance.

  • For returned shipments caused by failed delivery due to customer-related reasons, additional delivery fees may apply.

If you have any questions regarding delivery or would like to check your order status, feel free to contact our support hotline at 0944962366.